Hey! We put this together in light of what’s happening in the world today.
You might have landed here because you have a booking with us and you’re on a path of trying to get to the bottom of travel insurance policies, hotel refund policies, airline cancellation policies and swarm of other legal and financial bullshit. Sorry, if that’s where you are right now.
Firstly, thank you for booking with us. Secondly, we hope you leave here feeling a bit better. Thirdly, we wish you well over the coming weeks and months.
Cancelling your booking
Our refund policy is the same as it always has been:
100% refund and no cancellation fee
If you’ve paid all or part upfront, then we’ll transfer the money back to you. Otherwise, you’ve nothing to pay.
We’d prefer 24 hours notice if you are cancelling. But sometimes that’s not possible i.e if a ferry is cancelled. We will still refund your money.
One important point on Airbnb; we use the most relaxed cancellation policy setting possible, but Airbnb charge guests an admin fee for cancelling, which we can’t control. Sorry about that.
23 March 2020 – update
Yesterday, the Scottish Government announced that B&Bs “should not be accepting visitors“, and today the UK Government has announced further restrictions on movement. We will therefore be closed for the foreseeable future.
19 March 2020
Businesses in the travel and hospitality industry are obviously suffering. We are no exception to this.
However, we remain open for bookings.
If you have a booking and things change on our side meaning we can’t host you, then we’ll let you know. Likewise if things change on your side, please contact us when you can.
All we can do is monitor the situation as best we can.
Big love. Gregor and Ruth. x